Frequently asked questions

We ship across Europe only — the 27 EU Member States plus the United Kingdom, Switzerland and Norway. We do not ship outside this area.

A flat rate of €9.95 applies to every order. Shipping is free on orders over €100.

Most orders are dispatched within 1–2 business days. Delivery typically takes 3–7 business days depending on your country and the carrier.

Yes. All orders ship in plain, unbranded packaging with no mention of the contents on the outside.

Consumers in the EU benefit from a 14-day right of withdrawal under Directive 2011/83/EU. See our Terms & Conditions for the full procedure. Sealed goods unsealed after delivery for hygiene reasons are excluded.

We accept all payment methods supported by Shopify Payments — including Visa, Mastercard, Maestro and American Express — as well as Apple Pay, Google Pay and Shop Pay. All transactions are encrypted and processed by certified payment providers; we never see or store your full card details.

Cannabis seeds are sold as collectibles and for genetic preservation. Their legal status varies by country and region — it is your responsibility to check local laws before purchasing or germinating.

Yes. You must be at least 18 years old (or the legal age of majority in your country) to place an order on Fresh Terps Gear.

We process personal data in accordance with the GDPR. Read our Privacy Policy for full details.

Email us at info@freshterpsgear.com or use our contact page. We aim to reply within one business day.