Privacy Policy

1. Data controller

Fresh Terps Gear acts as the data controller for the personal data collected through this website. For any privacy-related request, contact us at info@freshterpsgear.com.

2. Data we collect

• Identity and contact data — name, email address, postal address, phone number.
• Order data — products ordered, amounts, payment status, shipping details.
• Payment data — processed directly by our payment provider; we do not store full card numbers.
• Technical data — IP address, browser, device, language, pages visited, via cookies and similar technologies.
• Marketing preferences — newsletter consent and communication choices.

3. Purposes and legal bases

• Performance of the contract (Art. 6(1)(b) GDPR) — processing your order, payment, shipping and customer service.
• Legal obligation (Art. 6(1)(c)) — accounting, tax and consumer-law record-keeping.
• Legitimate interest (Art. 6(1)(f)) — fraud prevention, security of the site, improvement of our services.
• Consent (Art. 6(1)(a)) — newsletter, non-essential cookies and analytics. Consent can be withdrawn at any time.

4. Cookies

We use strictly necessary cookies to operate the site (e.g. cart and session). With your prior consent, we may also use analytics or marketing cookies. You can manage your preferences at any time via the cookie banner or your browser settings, in accordance with the ePrivacy Directive (2002/58/EC).

5. Recipients and processors

Personal data may be shared with carefully selected service providers acting as processors on our behalf: payment providers, shipping carriers, hosting providers, email and analytics services. All processors are bound by data-processing agreements under Article 28 GDPR.

6. International transfers

Where personal data is transferred outside the European Economic Area, we ensure an adequate level of protection through European Commission adequacy decisions or Standard Contractual Clauses (SCCs) under Article 46 GDPR.

7. Retention periods

We retain personal data only as long as necessary for the purposes for which it was collected. Order and invoice data are kept for up to 10 years to comply with accounting obligations. Marketing data is kept until you withdraw consent or after 3 years of inactivity.

8. Your rights

Under Articles 15 to 22 GDPR, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise these rights, write to info@freshterpsgear.com. You also have the right to lodge a complaint with your national supervisory authority.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or alteration, including encrypted connections (TLS), access controls and regular security reviews.

10. Changes to this policy

We may update this Privacy Policy from time to time. The version in force is always the one published on this page, with its updated date.